Customer Protection
Refund Policy
Effective Date: September 2026
1. Digital Service Overview
InviteAndGo provides digital invitation creation and guest RSVP management services. When you purchase an event tier, you are purchasing digital publishing capacity and access to our invitation and response collection infrastructure.
2. Manual Payment Review
Purchases currently use manual payment verification (such as bank transfer). Event capacity and publishing status are activated after administrative review and approval of the submitted payment reference or proof.
3. Erroneous or Duplicate Payments
If you believe an accidental duplicate charge or technical billing error has occurred, please notify us immediately with your payment reference code. Verified duplicate or erroneous payments will be promptly refunded.
4. Cancellation and Refund Requests
If you have purchased an event tier and wish to request a cancellation or refund prior to your event being publicly published or utilized, please contact support. Because digital publishing capacity is reserved upon purchase, cancellation requests are evaluated on an individual basis.
Approved refund requests are returned via the original payment method or bank transfer within 5 to 7 business days following review.
5. How to Contact Support Regarding Billing
To request assistance with a payment or inquiry, please email our support team including:
- Your account email address
- The event name and slug
- Your payment reference code
- A brief explanation of your inquiry